Refund policy

Please be aware that we currently offer a 14 day exchange-only policy.

A note from the owner: "If there is ever any problem with an item, please contact me right away, so that I can make it right.  I want you to have total confidence in your purchase and to know that you will love your new jewelry - your satisfaction is my top priority."  -Peggy Foy, owner of Arcana Metalwork 

If an item needs to be returned, please contact us in advance to arrange for a return number.  Any items returned must be sent in sturdy packaging (e.g. box inside bubble mailer is fine), with insurance at the purchaser's expense. We are sorry, but we cannot be responsible for items lost or damaged in transit.

We want you to be happy with your purchase, so in the event of an issue, please contact us via the form provided on this site. Please report any damage to items or packaging immediately, also via the contact form.